If you have a shop and you have 3 sales people and 30 customers. Each customers tells the sales staff they like yellow tiles, the sales people then know the customers only want those. So you should order 30 yellow tiles....
If the Manager has not ever met the customer and doesn't talk to his sales staff instead tells them what the customer wants and does something different.
Why the fuck do you think we have 400 purple tiles?
The Manager has broken the first rule of management, your subordinates know better than you.
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